CUSTOMER SERVICE - Online Polices

 

 

ORDERS

 

PHONE ORDERS

For assistance in placing an order online, please contact our hotline service at 0976 468 745, from Monday to Friday between 9AM-5PM.

 

ORDER STATUS

To view the status of your order, please log into your customer account at http://www.giovanni-italy.com. Once your order has been placed we are unable to make changes or revisions to the order.

 

ORDER CANCELLATION

To request an order cancellation, please contact our supporting team at 0976 468 745 with your order number as soon as possible after submitting the order. Once your order has been processed we are unable to cancel it.

 

SHIPPING

 

SHIPPING DESTINATIONS

Giovanni delivers to addresses in Vietnam only.

 

PROCESSING TIMES

Orders are processed from Monday to Friday, excluding holidays. All packages are delivered via Express. Please allow 3-5 business days for processing. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

 

CHANGE OF SHIPPING ADDRESS

Once your order is placed we are unable to change the shipping address. We offer you the possibility to create several shipping addresses within your account. When submitting your order you may select the address to which you would like the order to be delivered.

 

SATURDAY DELIVERY

At this time we are unable to deliver on Saturdays.

FREE SHIPPING

 

MY ACCOUNT

 

CREATE AN ACCOUNT

Registering an account offers you an easier and faster way to place your orders. You can customize your account preferences and save your billing and shipping information for faster checkout. Your account also allows you to access to your order history so you can track and check up on your most recent orders. Your wish list lets you customize and save your favorite items so you can email them to your friends or purchase them later. Your password confirms that only you can have access to your account information.

 

LOGGING INTO YOUR ACCOUNT

 

To log into your account, click "My account" in the upper right corner of the homepage and enter your login information in the customer space.

 

NEWSLETTER SUBSCRIPTION

To subscribe to the newsletter, enter your email in the field located in the bottom right corner of the homepage and fill out the title, first name and surname, and email fields in the "Subscribe to the Newsletter" section.

To unsubscribe from the newsletter, click on the Unsubscribe link at the bottom of each Giovanni newsletter.

 

YOUR PASSWORD

Your password is necessary for accessing your online account, placing and tracking orders. If you do not remember your password, please inform us your email address by clicking on "Forgot your password" when you are in the login window. We will send you an email to reset your password.

To change your password, simply go to the personal information of your account and click the "edit" link in the space dedicated to passwords.

 

CHANGE YOUR ADDRESS

Once an order is placed we are unable to change the shipping or billing address. Your Giovanni account allows you to save multiple addresses, which you can select at checkout in the Shipping Address and Billing address sections.

 

PAYMENT

 

METHOD OF PAYMENT

Payment methods accepted on http://www.giovanni-italy.com are: Visa, Mastercard and Cash transfers.

An authorization will be placed on your account upon placing an order, and settlement processed upon the shipping of your order.

 

At this time we do not accept multiple payments.

 

 

RETURNS

 

RETURN POLICY

Orders placed online may be returned online only. We do not accept online returns at Giovanni boutiques. Full priced merchandise can be returned for a full refund within 15 days of the shipping date.

If you choose to return multiple items from one order, it must be returned in one shipment. Additional returns from an order that has already been refunded will not be accepted.

 

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN                                 

Worn, altered or washed merchandise is not accepted for return.  All items being returned must be in the original condition, with all tags attached. Upon receipt of the return Giovanni reserves the right to deny a return if the merchandise does not meet return policy requirements.

We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment.

 

Our Return Shipping address is: No9, Huynh Thuc Khang street, Dong Da district, Hanoi, Vietnam.       

                      

Shipping charges for expedited shipping will only be refunded in the event we process an order incorrectly or the items are found to be defective. In the event we process an order incorrectly, or you receive a damaged or defective item, we will gladly accept the item for a full refund at our expense.   

 

Still have questions? Customer service can be reached Monday – Friday between 9 AM – 5PM EST at 0976 468 745.

 

 

STOCK & PRODUCTS

 

CHECK STORE INVENTORY

Each of our stores can view the inventory of the entire network. To determine if an item of interest is available at one of our boutiques we recommend you contact the store nearest to you. For the contact information of our stores, visit the store locations section of our website at the following link : http://giovanni-italy.com/stores.html

 

ITEM AVAILABILITY

To receive notification when an item becomes available we recommend subscribing to our e-mail alert service accessible on each product page.

 

What is an e-mail alert service? The e-mail alert service informs you by e-mail of the arrival of a product on our online store. It is activated in each product description as soon as a size is unavailable.

 

“I received the e-mail alert notifying me of the item's availability, but it isn't there”. The e-mail alert is only sent as soon as the product is in stock again at our online store. However, we cannot guarantee that the product is available as other customers might have purchased the product before you came onto our website.

 

The item no longer appears on the website. Why? You might not see several items in our online store again at the end of the season. These products are withdrawn as they are no longer available at the end of the season.

 

PRODUCT PHOTOS

The key features of the items are presented on our online store in every item description. However, the images, photos and colours of the items on sale might not correspond to the actual colours as a result of the web browser on the screen used. The products may seem slightly different from one website to the other, depending on the differences in artistic direction during the product shoots of our stockist websites.

 

PRODUCT SIZE

To find out equivalent sizes at Giovanni, we suggest you go to the size guide in each product description.

 

PRODUCT CARE

Care advice is included in the item descriptions for information. To take care of our products, you should follow the care instructions on the product labels. When these instructions indicate dry-cleaning, it is the most suitable method. If the product has leather components, we recommend taking it to a leather care specialist.